Technology ADMIN July 14, 2025 0 Comments

Complete Guide to LGD Support Tyler Tech

When it comes to serving local governments effectively, Tyler Technologies has developed specialized tools and systems under its Local Government Division (LGD). These include software solutions like Incode, Infinite Visions, and others designed to help streamline government operations. To support these solutions, Tyler provides a dedicated remote support system known as LGD Support Tyler Tech — a central hub where clients can access technical help, submit support tickets, and engage in live troubleshooting sessions.

This guide explains everything users need to know about LGD Support at Tyler Technologies in a clear, step-by-step manner.

Introduction to LGD Support Tyler Tech

LGD stands for Local Government Division, a branch of Tyler Technologies dedicated to creating software and service solutions for municipalities, school districts, counties, and similar government organizations. To ensure these clients receive prompt and expert help, Tyler Tech established a dedicated support system known as LGD Support.

LGD Support Tyler Tech includes:

A secure remote support portal
A ticket-based incident tracking system
Phone and email support lines
Access to training resources and documentation

This combination allows government agencies to keep their systems running smoothly and efficiently while relying on Tyler’s expert assistance when issues arise.

Accessing the LGD Support Portal

The primary method for accessing remote technical support is through the LGD Support Portal, hosted at lgdsupport.tylertech.com. This portal is powered by BeyondTrust (formerly Bomgar) and provides a secure connection between the user’s machine and a Tyler Tech support representative.

Here’s how you can use the LGD Support Tyler Tech portal:

Steps to Connect:

Visit lgdsupport.tylertech.com.
Enter the Session Key provided by your support technician.
Click Submit and follow the prompts to allow screen sharing and support access.
Engage with the support rep to resolve your issue live.

This remote support system allows for fast, hands-on assistance while maintaining high-security standards.

Support Channels & Availability

Tyler Technologies offers multiple ways to contact their LGD Support Team. Whether you need quick guidance or an in-depth session, help is available in the following ways:

Support Type	Contact Details	Availability
Remote Support	lgdsupport.tylertech.com	Session-based with appointment
Phone Support	(800) 646-2633	Mon–Fri, 7:00 AM–7:00 PM CT
Email Support	technicalsupportquestions@tylertech.com	24/7 for ticket submission
Support Portal	tylertech.com	Ticket tracking and updates

These resources ensure that no matter how urgent your issue is, there’s always a method to reach a skilled Tyler Tech expert.

Submitting and Tracking Support Tickets

For issues that are not urgent or do not require a live session, users can submit a support incident via Tyler Tech’s online client portal.

Key Steps for Ticket Submission:

Visit www.tylertech.com.
Log in with your client credentials.
Navigate to the Online Support Incidents section.
Select the relevant LGD product.
Fill in the issue description, product version, impact level, and attachments if necessary.
Submit the case.

Once submitted, each ticket is assigned a tracking number, and users can monitor the progress, respond to updates, or escalate the issue directly through the portal.

Available Resources Through LGD Support Tyler Tech

Beyond technical assistance, LGD Support provides access to several resources that empower clients to self-educate, collaborate, and grow their software knowledge.

These include:

Tyler Community – A forum where users can ask questions, share best practices, and participate in discussions.
Tyler University – An e-learning platform offering tutorials, certifications, and training webinars specific to LGD products.
Documentation & FAQs – Step-by-step manuals, configuration guides, and frequently asked questions for all supported applications.

These materials allow local government staff to build internal competencies and rely less on external support over time.

Best Practices for Remote Support

For the best experience using LGD Support Tyler Tech, it’s essential to follow certain guidelines:

Be prepared: Before initiating a session, write down error messages, gather screenshots, and replicate the issue if possible.
Allow permissions: Remote sessions require permission to access your screen and system settings. Ensure you’re logged in as an administrator when starting the session.
Communicate clearly: Describe the problem in detail and let the technician know of any recent changes to your system.
Stay online: Avoid rebooting or disconnecting during the session unless instructed.

Following these practices helps ensure faster and more accurate support.

Getting Help With Product Updates

Tyler Technologies regularly releases updates for its LGD products. The support team helps with:

Scheduling updates
Applying patches
Verifying system integrity after updates

Before any update, clients can coordinate with LGD Support Tyler Tech to plan a suitable time window, back up data, and ensure minimal downtime. After the update, support staff verifies that all services are functioning properly.

Roles and Responsibilities

Understanding the responsibilities of both the client and the support team ensures a smoother process:

Role	Responsibilities
LGD Client (You)	Provide details, reproduce the issue, grant access
LGD Support Technician	Diagnose, troubleshoot, resolve or escalate the issue
Client Account Manager	Coordinate long-term support and service enhancements
Support Escalation Team	Handle complex, unresolved, or urgent issues

This shared responsibility model ensures that both sides work collaboratively for quick resolution.

Escalations and SLAs

Tyler Tech follows a Service Level Agreement (SLA) structure to ensure timely responses. These include:

Response times: Based on the severity of the issue.
Resolution targets: Typically within 24–72 hours for most incidents.
Escalation path: If an issue is not resolved or urgent, it can be escalated to higher-tier support or product engineering teams.

Clients can request escalation via the support portal or through their client account manager.

Additional Support Beyond LGD

LGD is just one division of Tyler Technologies. If your organization also uses other Tyler services like Public Safety, Appraisal & Tax, or Court Case Management, separate support portals and teams exist for those products.

Product Area	Support Portal
Public Safety	cjremote.tylertech.com
Appraisal & Tax	at-support.tylertech.com
Local Government	lgdsupport.tylertech.com

This allows Tyler to offer more specialized and knowledgeable assistance for every product group.

Community Engagement & Continuous Learning

Tyler encourages clients to stay active in the broader community by:

Attending the Tyler Connect conference
Participating in webinars and training refreshers
Posting questions and ideas in the Tyler Community forums

All of this ensures that clients get more than just support — they become part of a collaborative network.

Final Thoughts

The LGD Support Tyler Tech system is not just a helpdesk; it’s a comprehensive ecosystem designed to support, educate, and empower local government clients. From instant remote support to deep community engagement and reliable updates, Tyler’s support services ensure smooth operations and long-term success for municipalities and school districts across the country.

If you’re a current LGD client, keep this guide bookmarked and make full use of the tools and people Tyler provides. If you’re considering Tyler Technologies as a vendor, this support system should be a major factor in your decision.